Zhengzhou Kaisai After-sale Service Department adheres to the service tenet of "Customer First, Professional and Sincere", and serves customers wholeheartedly. Customer satisfaction is our working standard. In order for Zhengzhou Kaisai users to better enjoy their rights and interests, please read the following terms carefully.
◆ Service commitment
1. Zhengzhou Kaisai will answer the questions from customers with enthusiasm, courtesy, seriousness and correctness.
2. Zhengzhou Kaisai will respond to the questions asked by users within 6 hours.
3. Complaints about product quality will be sent to repair staff within 24 hours; complaints about non-product quality can be given advice within 24 hours according to the reasons and requirements of customer complaints.
4. Extended service: check one cleaning device while checking other cleaning products used by users.
1. Pre-sale service: Zhengzhou Kaisai business personnel provide users with pre-sale consulting services. Business personnel will choose the most reasonable product model for users based on customer needs.
2. Sale service:
① Zhengzhou Kaisai has sufficient supplies all year round. Zhengzhou Kaisai service personnel can receive the user's order notification, understand the required product specifications and models, and confirm the delivery time and location, and deliver the product to the user for free as soon as possible;
② Operator training: In order to ensure the normal use of cleaning equipment, free on-site training for user operators is provided before product delivery. The training content includes product structure, safe use, daily maintenance and maintenance, independent and proficient operation, etc.
3. After-sales service: Zhengzhou Kaisai has established a set of tracking service system for users to track users' repairs, on-site repairs, and service return visits in real time, in order to provide perfect service. Zhengzhou Kaisai provides users with regular maintenance, checks the operation of the equipment for free for users, and guides users on the spot to use the machine correctly and answer users' difficult questions.
1. Warranty period:
在正确使用操作的的情况下，如产品确实存在制造引起的质量问题，用户按要求规定可享受以下保修服务。 ◆ Service policy: In the case of correct use and operation, if the product does have quality problems caused by manufacturing, the user can enjoy the following warranty services according to the requirements.
1. Warranty period:
① Zhengzhou Kaisai product lifetime warranty.
② Zhengzhou Kasai products users enjoy no less than the warranty period specified by the Three Guarantees: within the warranty period, users are provided with free services; beyond the warranty period, Zhengzhou Kaise products are provided with paid services for users.
2. Interpretation of warranty period:
During the warranty period, warranty refers to the meaning of guaranteed maintenance, that is, the user purchases Zhengzhou Kaisai products, and Zhengzhou Kaisai guarantees that the products will be repaired after sale. The warranty period refers to the three-guarantee period promised by Zhengzhou Kaisai, and enjoys free services during this period; the out-of-package warranty period refers to the warranty period beyond the three-guarantee period promised by Zhengzhou Kaisai, within this period Users are required to pay the maintenance fee and the cost of spare parts and materials in accordance with the provisions of the Three Guarantees.
3. Warranty certificate:
The warranty period of Zhengzhou Kaisai products within the warranty period is faulty. The user must apply for the warranty with the purchase invoice and product warranty certificate, and the product number to be repaired must be the same as the product number on the warranty certificate. If there is no invoice or warranty certificate, The warranty period is calculated based on the product number. If neither is available, the user does not enjoy free services, but promises to provide paid services for the user. The user will be charged for maintenance and accessories according to the unified charging standard of Zhengzhou Kaisai products.
4. Not applicable and restricted:
Those who fall into one of the following situations are not entitled to the free "Three Guarantees":
① The customer caused damage due to improper use, maintenance and storage;
② Damage caused by unauthorized removal or repair;
③ Without Three Guarantees Certificate and valid invoice;
④ The model on the Three Guarantees Certificate does not match or is altered;
⑤ Damage caused by force majeure; In the above circumstances, we promise to provide users with paid services;
⑥ Product wearing parts (including shell, disc brush, roller brush, transmission belt ...);
Zhengzhou Kaisai Cleaning Equipment Official Website: http://aaefi.com
Zhengzhou Kaisai Cleaning Equipment Phone: 0371-63510292
Zhengzhou Kaisai Cleaning Equipment Address: 2F, Building C, No. 2 University Science Park, 11 Changchun Road, High-tech Development Zone, Zhengzhou, Henan Province